Privacy Policy

Welcome to RACEIT.LIVE (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our SaaS platform and related services accessible at www.raceit.live, portal.raceit.live and RACEIT.LIVE mobile app  (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy.

Data Controller: RaceIT OÜ
Address: Tallinn, Kesklinna linnaosa, Narva mnt 13-27, 10151, Estonia
Registration Number: 17332663

We collect the following categories of information:

a. Information You Provide

• Account registration data (name, email, password, organization name).
• Billing and payment details (via third-party payment providers).
• Communication data (support requests, feedback, chat messages).
• Any data you upload to our platform (documents, customer records, etc.).

b. Automatically Collected Information

• Log data: IP address, browser type, operating system, referring URLs.
• Usage data: actions performed within the application (for analytics and security).
• Cookies or similar technologies (for authentication and analytics).

c. Data collected only when using RACEIT.LIVE mobile app

• Streaming related data: video and audio communication, GPS data
• Log data: IP address, telephone type, operating system
• Usage data: actions performed within the application (for analytics and security).
• Cookies or similar technologies (for authentication and analytics).

We use your personal data for the following purposes:

• To provide and operate the Service.
• To authenticate users and secure accounts.
• To provide video and audio streaming services
• To process payments and manage subscriptions.
• To communicate with you (support, updates, marketing messages).
• To improve and optimize the Service’s functionality and performance.
• To comply with legal obligations and prevent fraudulent activities.

We process personal data under the following legal bases:

• Performance of a contract (Article 6(1)(b) GDPR) – to provide the SaaS service.
• Consent (Article 6(1)(a) GDPR) – for marketing or optional features.
• Legal obligation (Article 6(1)(c) GDPR) – for accounting and tax compliance.
• Legitimate interests (Article 6(1)(f) GDPR) – for service improvement and security.

We retain personal data only as long as necessary for:

• Account operation and service delivery.
• Legal or regulatory obligations (e.g., billing records).
  When you delete your account, we will remove or anonymize your personal data unless retention is required by law.

We may share personal data with trusted third parties who help us operate our business, such as:

• Cloud services providers (e.g., AWS, Google Cloud, Azure, Daily.co).
• Payment processors (e.g., Stripe, PayPal).
• Analytics tools (e.g., Google Analytics, Mixpanel, Amplitude).
• Email and CRM systems (e.g., SendGrid, HubSpot).

All third-party providers are bound by data processing agreements and comply with GDPR or equivalent standards.

If your data is transferred outside the EEA, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission, or
• Adequacy decisions for certain countries.

Our website and SaaS platform use cookies and similar tracking technologies to improve functionality, analyze usage, and enhance your experience.
This Cookies Policy explains what cookies are, how we use them, and how you can control their use.

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website.
They are widely used to make websites work more efficiently, as well as to provide information to website owners.

Cookies may be:

• Session cookies – automatically deleted when you close your browser.
• Persistent cookies – remain on your device until they expire or you delete them manually.
• First-party cookies – set by our website domain.
• Third-party cookies – set by other domains (e.g., analytics or advertising services).

We use cookies for the following purposes:

a. Essential Cookies

These cookies are necessary for the website or SaaS platform to function properly.
They enable core features such as:

• Secure login and authentication.
• User session management.
• Payment processing and subscription management.

Without these cookies, some parts of the Service would not work.

b. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information such as:

• Pages visited, time spent on pages, and navigation paths.
• Browser type, device model, and geographic region.
  We use this information to improve our platform and fix usability issues.
  Common tools include Google Analytics, Mixpanel, or Amplitude.

c. Functional Cookies

These cookies allow us to remember your preferences and provide enhanced functionality:

• Language and region settings.
• Saved dashboard configurations.
• Custom interface options.

d. Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of marketing campaigns.
They may be placed by third-party providers such as Google Ads, Meta (Facebook), or LinkedIn.
They collect data about your browsing habits across websites to build interest profiles.

We may allow trusted third-party services to set cookies on your device to help us analyze usage or deliver content.
Examples include:

• Google Analytics (traffic and usage metrics)
• Stripe (payment-related session cookies)

Each provider’s use of cookies is governed by their own privacy policy.

You have full control over how cookies are used.

You can:

• Accept or decline non-essential cookies via our Cookie Consent Banner when you first visit the site.
• Withdraw your consent at any time by adjusting your cookie preferences in your browser or through our Cookie Settings link.
• Block or delete cookies through your browser settings (see instructions for Chrome, Firefox, Safari, or Edge).

However, disabling essential cookies may impact the functionality of the Service (e.g., login, checkout).

Under GDPR and the ePrivacy Directive, we may use:

• Essential cookies based on legitimate interests (Article 6(1)(f) GDPR).
• Analytics, functional, and marketing cookies only with your explicit consent (Article 6(1)(a) GDPR).

You can withdraw your consent at any time via the cookie management tool on our website.

Cookies may collect pseudonymous identifiers, device information, IP addresses, and user interaction data.
We do not use cookies to store sensitive personal information such as passwords or payment details.

• Session cookies expire once you close your browser.
• Persistent cookies remain active for a predefined duration (typically 6–24 months) unless deleted manually.

We periodically review our cookie usage and update our list of active cookies accordingly.

We may update this Cookies Policy from time to time to reflect changes in technology, law, or our data practices.
The latest version will always be published on this page, with the “Last updated” date revised accordingly.

You have the right to:

• Access your personal data.
• Request correction or deletion.
• Restrict or object to processing.
• Port your data to another provider.
• Withdraw consent at any time.
• Lodge a complaint with your local Data Protection Authority.

To exercise your rights, please contact us at support@raceit.live.

We implement appropriate technical and organizational security measures, including encryption, access controls, and regular audits, to protect your personal data from unauthorized access, loss, or misuse.

In case of a personal data breach likely to result in a high risk to your rights, we will notify affected users and relevant authorities as required by law.

Our Service may contain links to third-party websites or integrations (e.g., APIs, plugins).
We are not responsible for their privacy practices — please review their own privacy policies before providing any data.

Our Service is not intended for children under 16 years of age. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us to remove it.

We may update this Privacy Policy from time to time.
We will notify users of significant changes via email or an in-app notice.
The latest version will always be available on this page.

If you have any questions about this Privacy Policy or your personal data, please contact us at:
📧 support@raceit.live
📍 RaceIT OÜ, registered in Tallinn, Kesklinna linnaosa, Narva mnt 13-27, 10151, Estonia
🌐 WWW.RACEIT.LIVE